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Topics:
(5:58) - Michelle's background w/ Squared Away
(8:09) - How would you break down Squared Away’s clientele?
(9:35) - How do you prepare your staff to be ready for anything when a new client comes on board?
(10:48) - What are some of the highest leveraged tasks you’ve seen delegated?
(12:58) - How do you coach people to actually use their EA?
(15:05) - How EA’s balance multiple clients
(15:59) - How does someone know they’re ready to work with an EA?
(19:14) - How do you know if a client will be a great delegator?
(20:30) - What are some of the most complex tasks your clients will delegate?
(22:11) - Who are the clients you see with the highest level of engagement with their EA’s?
(23:56) - How do you determine which tools work best for each client?
(28:02) - The emphasis on hiring military spouses
(30:41) - Building Squared Away
(40:10) - What was the hardest part of growing this company?
(41:50) - How has your role as CEO changed through this growth?
(44:07) - How do you see yourself fitting into the other EA options in this industry?
(46:28) - Is there a tipping point where a client realizes how valuable this service is?
(50:10) - Going domestic vs. abroad in an EA search
(52:55) - The importance of being a great delegator for your assistant to thrive
(55:02) - Where can people learn more?
Links:
Michelle on LinkedIn
Michelle on Medium
[email protected]
Squared Away
Asana
Trello
Zirtual
Harvest
Support our sponsor: founderspodcast.com
Other Episode You’ll Like:
Shane Mac: Building Messaging Protocol for Web3 (XMTP), Company Culture, and Scaling Trust
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Important quotes from Naval on building wealth and the difference between wealth and money:
How to get rich without getting lucky. - Naval Ravikant
Making money is not a thing you do—it’s a skill you learn. - Naval Ravikant
I came up with the principles in my tweetstorm (below) for myself when I was really young, around thirteen or fourteen. I’ve been carrying them in my head for thirty years, and I’ve been living them. Over time (sadly or fortunately), the thing I got really good at was looking at businesses and figuring out the point of maximum leverage to actually create wealth and capture some of that created wealth. - Naval Ravikant
Seek wealth, not money or status. - Naval Ravikant
Wealth is having assets that earn while you sleep. - Naval Ravikant
Money