The NYT published an article explaining how hard it is to be an HR professional.  “The job has become an exasperating ordeal. People hate us.” While many people don’t know this, HR is a complex, difficult, and highly strategic profession. And given that HR professionals are caught between leadership and employees, it can often be very frustrating. Despite the challenges, HR is more important than ever. I hope this podcast (and the NYT article) is an inspiration for HR professionals to build...

In this conversation, I discuss three main topics: the battle in the enterprise chatbot space, the transformation of talent acquisition, and the new “sticky” state of the job market. How to make sense of enterprise AI Copilots? Workday and Salesforce team up, Apple Intelligence is coming, how do you make sense of it all? In talent acquisition, there is a shift from a thin model focused on speed and efficiency to a thick model focused on growth and strategic decision-making (Systemic Talent...

In this podcast I summarize a series of high-level meetings I’ve had with HR leaders in the EU, where companies are very focused on preparing for tectonic shifts in employee expectations, skills, and work rules. While articles and podcasts continue to talk about “the future of work,” I believe that narrative is over. The industrial work model has ended and the future has arrived, and I describe it clearly in this episode. Takeaways The industrial model of work is decomposing, and the...

Today I broadcast again from Ireland, where I discuss why I disagree with SHRM’s position on DEI, how DEI is undermined and why it remains important, the unfortunate decline in civility in the American workplace, and how we afford the $2 Trillion investments in #AI. (Read our research report Elevating Equity to understand the real-world business case for DEI and pay equity.) Keywords DEI, equity, fairness, civility, values at work, political discourse, ROI of AI, SHRM Takeaways Equity is a...

In this podcast I discuss the recent layoffs at UKG and Intuit and how AI played a role quite different than we expected. In both cases the CEOs tell us that AI is the future and that they need large amounts of capital to invest in this new capability, thus they are “pre-replacing” human capital with technology. In addition to this, as I discuss, both companies (Intuit in some detail) describe how “underperformers” were the first to go. So these are somewhat strategic moves to “re-hire” their...

This is the inaugural podcast in our new WhatWorks Series, focused on stories and case studies of the world’s most interesting and creative HR teams. In this podcast, Kathi Enderes, SVP and Global Analyst, interviews Allan Calonge, CHRO, and Levi Loverkamp, Chief Workforce Planning Officer, describe how Bon Secours Mercy Health’s systemic HR integrates cross-functional collaboration, data-driven decisions, and career pathways through a partnership with Guild. Led by CHRO Joe Gage, the HR team...

In this podcast I discuss the four huge transformations taking place in corporate learning & development, all driven by AI. Join me in the discussion here and you can learn more in The Josh Bersin Academy, where we just launched our AI in HR Course and two mobile-learning micro-courses on AI use cases and Generative AI best-practices. Outline: The learning and development industry is going through a significant reinvention driven by AI and other emerging technologies. AI is disrupting...

In this podcast I walk through a few of the findings from our CHRO Insights® research, explaining why the CHRO role has become more complex and difficult than ever. This podcast episode discusses the challenges, issues, drivers, success factors, and derailers of being a head of HR or CHRO. I share early insights from a massive research project that studied 47,000 heads of HR from various industries and sectors. The research reveals that many CHROs did not come from their own company,...

Arist, a fascinating new company in corporate learning, is reinventing how we develop, deliver, and consume content. And yes, these guys are bringing Autonomous Learning to companies today, in a very special format. In this podcast I interviewed Michael Ioffe, Ryan Laverty, and Maxine Anderson, the three founders. Not only is the technology fascinating, this is also an example of how a strong, integrated management team can build a business quickly. Arist was founded in 2019 and is quickly...

In this episode I explain what’s happening in the Chatbot or “Intelligent Agent” market as vendors produce Copilots and we start to figure out how they’ll work together. I discuss our own plans for Galileo and explain how SAP Joule is partnering with Microsoft to integrate these agents. It’s early days and vendors like ServiceNow, Workday, and others are actively working here. Then I give you some insights on our massive new research program in corporate L&D. Yes, AI is the big disruptor...

In this podcast I describe the new, transformed role of HR Business Partner. This pivotal position, which was defined 25+ years ago as an “HR Generalist,” has now become pivotal to a company’s successful people strategy. If you want to learn more, check out our most popular course in the Josh Bersin Academy, the HR Consulting Masterclass, or call us for advice. Of all the things we deal with in business, none are as important as having the right level of management, leadership, and HR...

Globalization Partners (G-P), a company specializing in global employer of record services (EOR), discusses the complexities and opportunities in the global employment market. They emphasize the importance of compliance, automation, and the human touch in their approach. In this podcast I interview Nicole Sahin, Founder and CEO, and Nat Nataranjan, Chief Product Officer. The EOR space is massive: including providers like G-P, Deel, Oyster, Remote, Papaya Global, Rippling, and others. In this...

Given this week’s political news, I wanted to share my thoughts on “Citizenship,” the way we as employees and individuals work together to help our company and our society make decisions the benefit everyone. We live in a world of shatteringly fast change, with two global wars, a rising sense of mistrust of political systems, and enormous changes to our working and family lives. Despite all this change, and the difficult decisions we must make, there is a process for continuous improvement....

This week, coming off our amazing Irresistible 2024 conference, I recap what we learned and discuss the evolution of enterprise talent intelligence. I explain the Skyhive-Cornerstone deal, update you on SAP and Workday’s AI efforts, and give you a preview of what’s going to happen as we get our hands on OpenAI GPT4o (Omni). Next year’s Irresistible will be May 19-22, 2025 so put it on your calendar. And if you’re ready to revolutionize your HR team and entire HR function, Galileo is now fully...

In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the streets. Video version of podcast: https://youtu.be/6VuOYUBT2KA Takeaways Microsoft is a role model for HR, with an innovative and experimental...

Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us). I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon...

This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their...

Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day. And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is...

This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Workday’s AI Architecture Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Labor...

In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D! Additional Information The $340 Billion Corporate Learning Industry Is Poised For Disruption How To Take A Pragmatic (and winning)...

Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a lot of disruption ahead. And for HR and leadership teams, the opportunities are even bigger than we realized. And I explain why deep vertical AI...

In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Information The Post-Industrial Age research Nick Bloom Research on CHRO Pay Talent Intelligence Primer Join The Research Study on people analytics and...

Believe it or not, chatbots are taking over the world. And they’re much more powerful, integrated, and intelligent than ever. In this podcast I talk with Adam Godson, CEO of Paradox. Through its pioneering focus, Paradox has radically changed the way we think about recruiting technology, making the complex process orders of magnitude easier for job seekers, recruiters, and hiring managers. As you’ll learn about in this podcast, these “narrow but deep” Conversational AI systems are extremely...

This was such a fun discussion: Lynda Gratton, who wrote The Hundred Year Life, and I discuss the new world of work, careers, and policy issues we face. As I discuss in the beginning, the changing demographics and demands workers are essentially forcing companies to become what we call “Dynamic Organizations.” Note that this week Bayer jumped into this new world, following companies like Telstra, Unilever. Schneider Electric, HSBC, and many others. Additional Information About Lynda...

This podcast was just published on YouTube, so you can watch the video. Companies all over the world are buying and implementing skills technology throughout HR. But how do we know what to buy and make sure it’s all going to add value? In this video I unpack a different approach: the pragmatic approach to skills, and how this approach will unlock you from vendor paralysis and make sure your investments really drive tremendous value. Much more to come on this topic, stay tuned for our upcoming...