Middle management gets a bad rap. It brings to mind terrible bosses from the Dilbert cartoons or Michael Scott from The Office, or a career graveyard for mediocre leaders unable to reach the upper echelons of management. And that’s too bad. Because the truth is, most of us are in middle...

 “My experience as a leader is that all the conversations that really mattered happened in corridors when I was in transition from one meeting to the next. And it would be really easy — because of the time constraint — to just say, ‘This is what I think you should do…’. And yet, one of the most...

Imagine you’re driving home from work one night around 8 pm. It’s cold. It’s raining. And there’s a dirty, slushy, melting snow on the ground. You glance out the car window and you see a young girl huddled up on the side of the road. She looks cold, scared, alone, and injured. You pull...