In this episode, we're talking about performance management. We’ll unpack the importance of  understanding each person's situation while still aiming for the company's goals. We'll discuss being open and flexible when people have problems but still expecting them to do well. We'll also talk about using goals and measurements to track progress and why it's important to treat everyone fairly. We'll look at managing performance for individuals and teams, making sure goals are clear. We'll touch on the value of celebrating when people do a good job and why it's important for leaders to talk to their team and give feedback. Work should be enjoyable as well as productive, and leaders can help make that happen. Takeaways Zooming in to understand individual circumstances and zooming out to consider organizational goals is a critical part of performance management Effective communication and flexibility are key in accommodating employees' personal challenges while maintaining performance standards. Metrics and goals provide benchmarks for performance management and help ensure consistency and fairness. Leaders need to analyze the context and make decisions about accommodations based on the organization's resources and priorities. Performance management should be conducted at multiple levels, including individual, team, and organizational levels. Clear goals and timelines are essential for effective performance management. Recognizing and reflecting on progress and achievements is important for motivating and engaging employees. Effective communication and dialogue between leaders and employees are crucial for performance management. Leaders should provide feedback and set high expectations for their employees. Creating a positive work environment where work is both productive and enjoyable is important for overall performance. References The Coaching Habit by Michael Bungay Stanier No Surprise Feedback  Chapters 00:00 Introduction and Cheeky Banter 00:58 Topic Introduction: Performance Management 06:42 The Process vs. the Core Elements 09:34 The Challenges of Performance Management 11:05 Different Approaches for Different Performers 16:04 The Pitfalls of Performance Management 23:47 Zooming In and Zooming Out 28:39 The Importance of Clarity 30:53 The Role of Goals and Expectations 36:58 The Structure of Performance Management 38:43 Having Each Other's Backs 40:29 The Role of Conversations in Performance Management 46:02 The Power of Curiosity and Self-Awareness 49:49 Talking Less and Being Curious 54:46 The Structure and System of Performance Management 55:52 Reflecting Progress and Recognizing Achievements 57:26 No Surprise Feedback and Regular Check-ins 58:43 Recognizing and Reinforcing Good Behaviors 01:01:00 The Impact of Performance Management 01:05:51 The Balance Between Accountability and Engagement