Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture. In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process.  What You’ll Learn in this Episode: Keeping a Customer-First Mindset in Continuous ImprovementOvercoming Team Member Pushback on New ProcessesTeamwork and Communication for Effective ImprovementRefining the Onboarding Process for Better RetentionGet full show notes and more information here: https://processplusresults.com/podcast/080