Have you ever been frustrated when a leader won’t adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we’re often told that we do too much telling and not enough listening; however, telling is still part of leading an operation.  In this episode, Jamie shares how to best use telling interactions when supporting Ops Managers execute new routines. What You'll Learn from this Episode: When Ops Managers Won’t Deliver PerformanceUsing the Five Leadership InteractionsActions to Consider as you Develop OthersGet full show notes and more information here: http://processplusresults.com/podcast/097