“Focus on people's strengths and give people confidence by pushing them outside of their comfort zone. Let them know you will support them, that they will make mistakes, but that's the way you learn and grow.” Ute Hagen is currently Vice Chair of the P&G Alumni Network, and a leader with 30 years of industry experience, now also leading her own consultancy ‘Your Success Counts,’ helping organizations sharpen their marketing, strategy, and leadership approaches. Ute is also a certified Power Facilitator, offering a unique blend of guidance to her clients. Ute had a 23 year career at Procter & Gamble, where she held key marketing leadership roles in business units across Western Europe, Central & Eastern Europe, Middle East & Africa, and North America. Ute also led a multi-functional team in the development & training of “best practices” and “assessment tools” for application of “consumer is boss” across P&G. You’ll enjoy this candid conversation rooted in Ute’s clear passion for customer centricity — a defining force throughout her personal and professional life. This episode is hosted by Sudha Ranganathan, who’s spent over 19 years in diverse Marketing leadership roles at companies like P&G, PayPal, and LinkedIn where she’s honed her passion for customer-centric marketing and talent development.