In this episode of Legend Letters, host Howie Chan talks with Scott Walker, a veteran kidnap-for-ransom negotiator with over 300 cases under his belt. Scott has used decades of experience to develop a unique understanding of what makes people think, feel, and act—specifically in times of adversity, conflict, and uncertainty.  In this conversation, Scott shares insights from his career in high-stakes negotiations. They discuss how some negotiation skills translate to everyday scenarios like business negotiations and family interactions. Scott also recounts his personal journey from a police officer in Scotland Yard to a crisis management consultant, and how a tragic family event reshaped his life's purpose and meaning. Episode Breakdown: 01:16 Meet Scott Walker: The Negotiation Expert 04:56 From Scotland Yard Detective to Renowned Negotiator 14:47 The First Step Towards a Decision That Will Change Your Life 18:48 The Biggest Lesson Scott Learned in His First Kidnapping Case 24:09 The #1 Skill of Successful Negotiations 31:08 The REAL Challenge of Kidnap-for-Ransom Negotiations 34:17 Embracing Conflict to Win Negotiations 35:56 Managing Emotional Triggers: Try THIS Next Time You Feel Riled Up 40:39 How This Personal Tragedy Changed Scott’s Perspective and Career Path 45:12 How Can We Have Better Conversations? And Why Does It Matter? 47:20 Finding Purpose and Excitement in a New Career Path 50:05 Business Negotiations: Scott’s Thoughts and Insights 1:02:19 Kidnap Negotiations That Went South Resources Mentioned: Steven Pressfield’s The War of Art. From Our Guest: Website LinkedIn  Instagram  Get the book, Order out of Chaos. Sign up for Scott’s newsletter, Negotiations Essentials.  Legendary Quotes: “Anyone and everyone can be taught how to negotiate and how to communicate more effectively. It's a teachable skill. But it's also a perishable skill.” – Scott Walker “You don't get what you deserve, you get what you negotiate.” – Howie Chan “The golden rule of successful negotiation is: It's not about you.” – Scott Walker It’s time to turn up the volume on life, make your mark, and live your legend. 🤘🏽 Join Legend Letters to get the most important lessons and behind the scenes content in under 5 min. 📩 Try the Legend Letters Newsletter Follow, subscribe, and don’t forget to leave a rating and review! Hosted by Ausha. See ausha.co/privacy-policy for more information.