Welcome to Episode 3 of Season 1, of Let's Talk Quality: The Podcast. Hemish was joined by Ann Farnsworth. Ann is the VP of Quality Assurance for C4 Therapeutics, a clinical phase biotechnology organisation, headquartered in Massachusetts. Ann explains why understanding the history of quality assurance is a key part of her leadership philosophy and details the practical measures she takes when onboarding new team members. We cover the following in detail: Ann's customizable onboarding process for new QA team members Why understanding the history of quality assurance improves employee engagementHow she makes it engaging and fun for new team members The timelines of regulations put in place and the tragedies that have occurredHow she customizes her approach to different personalities or seniorities The importance of bringing in quality early in a company journeyMeasuring return on investment of quality assuranceHow to define the ROI to upper management Ann's advice to future quality leaders Anne offers some great practical guidance for any level of quality professional, particularly when it comes to having a customizable process to onboard new colleagues through making quality relatable. Hope you enjoy the show!