How do we maintain our lighting control systems? We’ve said it before and Kelly says it again. Education! - and interoperability, but we’re not there yet - so, education! The facilities manager who leaves that job 5 years down the road is then replaced by a new facilities manager who doesn’t know the system and doesn't know who to contact. Now the lighting doesn’t perform as it should and the company that installed it receives complaints. Nobody wins. Listen to this episode and learn how sales reps can help your projects from the very beginning to long after the building is occupied. Kelly is in the DC metro area, living 45 minutes south of DC in a rural town on the Patuxent River with his wife and 2 toddlers. His career started as an IBEW Local 26 Electrician, where he spent a few years installing lighting controls. The draw for him was seeing the end-product of a project and seeing everything go from inoperable to working. He followed this over to Lutron as a field service tech performing startups and servicing systems for their commercial division. He was pulled by his best friend over to Chesapeake Lighting, when they needed an outside specification salesperson for lighting controls. He primarily calls on engineers and lighting designers, but sways in the balance of supporting the inside team, distributors, contractors, and end-users.