Genio discusses his background and the experiences that shaped him into the leader that he is today, and how he leads his team with Kindness. He talks about what culture means for him and how that drives the decisions in the organization.  Guest and Employee experience are both discussed.  He shares why Diversity and inclusion is the right thing to do instead of a quota.  He also gives some insights into the future of the Dorchester Collection and the Hospitality industry.