Deepak Ohri is a leader in the creation of innovative luxury experience with extensive experience in hospitality, food and beverage and known for delivering record profits in a challenging market condition. Since joining lebua Hotels and Resorts as its first employee in 2003, Deepak Ohri has been pivotal to its exponential growth through his concept of ‘experiential luxury’ by focusing on creating lasting emotional experiences for guests. With his background and service process innovation, Deepak led the company while it created the world’s first vertical destination and creation of revolutionary luxury-based F&B concepts. Under his leadership lebua Hotels & Resorts Bangkok became the first hotel in the world to have two of its restaurants with two Michelin stars and first ever Michelin Guide Service Award. lebua’s award-winning lodging collection includes Tower Club at lebua and lebua at State Tower in Bangkok, two magnificent properties in India (lebua Lucknow and lebua Corbett), and an exclusive property in New Zealand (Lake Okareka Lodge by lebua). In this episode, Joanne and Deepak will discuss hospitality innovations, guest emotional experiences, the current crisis and lebua expansion plan.