When something isn't going the way you want it to on your team or in your business, it can be tempting to want to roll out a new policy to get people to fall in line. But policies signify compliance, and while we want people to meet expectations, compliance isn't necessarily the vibe we're wanting to communicate. In episode 124 of Managing Made Simple, I talk about the difference between policies and working norms, and why working norms are often the right route to...