Getting the feels: Should AI have empathy?
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As artificial intelligence capabilities advance, debate is emerging around whether we can (or should) imbue AI systems with what are considered uniquely human emotions. Minter Dial, author of Heartificial Empathy, believes empathic AI can benefit businesses and humanity.
Published 07/01/20
Published 07/01/20
While organizations report measurable benefits from artificial intelligence, much work remains to scale impact, manage risks, and retrain the workforce. What lies ahead as we enter a new decade of AI?
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