The COVID-19 crisis has created barriers to workplace diversity, equity, and inclusion [DEI]. Women in particular are facing great challenges as they struggle to unplug in work-from-home environments. Because of this, burnout is a growing problem.

There has been a flurry of activity in recent months about setting policy agendas and planning for implementation. But change is hard--less than a third of government transformations are successful. How do agency leaders flip the odds to set their agency up for success? Why is organizational...

Customer experience (CX) is getting more important everywhere—including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from governments. In this episode of McKinsey on Government, McKinsey partner Tony D'Emidio and...