Hi Welcome to MediatorPodcast.com - A podcast and video series about mediation, negotiation, and collaboration.  My name is Melissa Gragg, a divorce valuation and mediation expert in St. Louis Missouri.   During this episode we will discuss How To Make Uncomfortable Situations Comfortable with Mike Gregory. Mike is a mediator in Minneapolis Minnesota, author of 13 books regarding various topics and creator of the collaboration effect ®. He is a frequent speaker and uses mediation techniques to deescalate situations.  Welcome Mike!! When did you first learn about collaboration?What is collaboration versus communication?What is The Collaboration Effect? What happens in our brains when we are angry and how can we stop from getting angry?How can you de-escalate and help others de-escalate?How does your attitude impact the process?Do you address beliefs or values?What type of communication works best and why to make situations more comfortable?How can you build trust?How can you be an active listener?Why do you say "lead with compassion and listen with empathy?"Do you want to share any bonus items with our audience? (The Asking Formula by John Baker and the course on Happiness from Yale University free online.)    Melissa Gragg CVA, MAFF, CDFA Expert testimony for financial and valuation issues Bridge Valuation Partners, LLC [email protected] http://www.BridgeValuation.com http://www.ValuationPodcast.com http://www.MediatorPodcast.com https://www.valuationmediation.com Cell: (314) 541-8163     Michael Gregory NSA, MBA, ASA, CVA Michael Gregory Consulting, LLC Founder/Owner Conflict Resolution Specialist | Speaker| Author 651.633.5311 mikegreg.com