The lifeblood of a small business is its customers. Going the extra mile to provide easy payment methods and clear communication can mean the difference between a couple of sales, and a couple hundred. Jannese and Austin discuss what they love to encounter as customers patronizing a business, and the customer service strategies for their own endeavors. And Jordan Rose joins the conversation to talk about how she built her Etsy shop, Fresh Prints of SF, based on inclusivity and catering to demographics that are too often uncatered to. We’ll learn about the financial incentives to earning a customer’s trust and keeping them happy as you turn your target market into a community.     Learn more about how QuickBooks can help you grow your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/get-money/    For a recap from this week’s episode visit: https://quickbooks.intuit.com/r/running-a-business/mind-the-business-s2-ep3   Or learn more about this topic at this resource: https://quickbooks.intuit.com/r/running-a-business/how-to-give-great-customer-service/  See omnystudio.com/listener for privacy information.