In this BONUS episode of the My Curious Colleague - #cpgcx Podcast, Denise and @Ibrahiem Atshan (Abe) discuss a Sneak Peek of the upcoming SOCAP/Society of Consumer Affairs Professionals’ Data and Analytics Workshop. Abe provides a line of sight into the workshop sharing insights into the event's structure, key sessions and the generous event sponsors. Abe also reflects on his journey to becoming the President of the Northeast Regional chapter of SOCAP, emphasizing the value of volunteering and leadership. The conversation also delves into the significance of AI in customer experience and the role of data analytics in driving business decisions.  Chapters 00:00 Introduction to SOCAP and the Data & Analytics Workshop 04:14 Abe's Journey to Leadership in SOCAP 07:48 Details of the Upcoming Data & Analytics Workshop 11:55 Exploring AI in Customer Experience 14:48 Benchmarking and Data Analytics Insights  Sponsorships This episode is sponsored by @SOCAP – the industry group for Consumer Affairs Professionals. “Come for the knowledge, Stay for the network.”  Check out all the benefits of becoming a member at socap.org #socapinternational