Building a Resilient Business: The Power of Documented Systems "Even the absolute best relationships in the world, people will leave. It is not their business. They are never going to love it the same way that you love it." In this essential episode of the My Daily Business Podcast, host Fiona Killackey delves into the critical importance of having robust systems and processes in place for small business owners, particularly those with staff. Drawing from her own recent experiences, Fiona shares a personal story about the sudden need to terminate an employee and how having well-documented systems saved her business from chaos. She emphasises the necessity of setting up your team for success with clear, documented procedures that allow for seamless transitions when staff changes occur.