On this episode of 3 More Questions, you'll hear David Novak's answers to: How do you lead in rooms where the people you're talking to know more about a subject than you? What kept you up at night when you were running a massive business at Yum! Brands with 1.5 million employees? What do you...

What does it take to create a memorable customer experience? A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle  In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems...

On this episode of 3 More Questions, you'll hear David Novak's answers to: What process did you use when you had 1.5 million employees across the world to ensure your cultural values were implemented globally? How do you know when it’s time for someone to move on … or if they just need a bit of...