Pentagon has a new plan for 'customer-led' IT service

Pentagon has a new plan for 'customer-led' IT service delivery

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The Pentagon has a new plan to improve technology services inside the actual Pentagon – or big parts of it anyway. The first-ever enterprise IT implementation plan for the Office of the Secretary of Defense promises to take a user-centric approach to improving IT services for the 17 major offices that make up OSD. Danielle Metz, the OSD chief information officer talks about the specifics in a wide-ranging discussion with Federal News Network’s Jared Serbu.

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