Clarke “The Bottleneck Guy” Ching created the Agile TOC Method (ATM) and has been using it for more than 25 years to help CIOs, CTOs, and senior technology leaders solve the most vexing productivity problems. He is the author of Rolling Rocks Downhill, CorkScrew Solutions, and The Bottleneck Rules.The ATM model takes teams from burnout busy to productive buzz, helps them crank out delivery while keeping everyone happy, and minimizes customer complaints by satisfying their impossible expectati...