Heather works with people to develop the tools, mindset and approach they need embrace change and modern ways of working. She holds certifications in agile and service design, but draws on a breadth of methodology and practical tools from across technology, design and leadership in her work. Heather often works 'embedded' in organisations for a fixed time to support her clients through intense periods of change. For the past eight years, she has been working with fast-changing organisations across design, technology and social good: With stints at three award-winning creative innovation studios (ustwo, Made by Many and Adaptive Lab) and delivering work for high-profile clients, such as Skype, ITV, the NSPCC, and TransferWise.