Summary In this episode, Andy talks with Charlie Gilkey, author of Team Habits: How Small Actions Lead to Extraordinary Results. They discuss how small, often overlooked habits shape team culture and performance. The conversation explores practical approaches for enhancing team dynamics, instilling a sense of belonging, improving decision-making, and addressing everyday 'broken printers' in both professional and familial settings. Charlie shares personal insights from his military upbringing and passion for team-based success, emphasizing that effective change and leadership start at the local team level. This is a practical and engaging discussion that will help you lead your team to the next level of success. Sound Bites "Time in, erodes awareness of." "Be the teammate you want your teammates to be." "Belonging is a macro word that includes feeling appreciated at work, feeling like your contributions and perspective matter, that you have moral and functional trust." "We do it because it's the right thing and because this is how we want to be together and, oh by the way, it has these amazing other benefits." "I would rather over-index on caring." "So many families have a daily 'broken printer' that's called the 'getting to school runaround'." "None of us show up at work and opt-in to the CC thread from hell." Chapters 00:00 Introduction 01:44 Start of Interview 05:36 The Broken Printer Metaphor 08:43 How We Encourage the CC Thread from Hell 12:21 Team Dynamics 14:56 What If You're Not a Senior Leader? 19:27 Number One Rule of Being a Great Teammate 21:18 Building Belonging Habits 30:14 The Importance of Small Gestures 38:34 Applying Team Habits to Families 44:48 Wrap-up 45:24 Andy Comments After the Interview 50:17 Outtakes Learn More You can learn more about Charlie and his books at ProductiveFlourishing.com. Contact Charlie to learn how to buy a box of books for you and your team. If you’d like more on this subject, check out: Episode 366 with Michael Timms about his book on accountability Episode 252 with Marcus Buckingham about the episode we discuss in this interview, and Episode 342 with Krister Ungerbock, who uses the term TalkSHIFTS instead of habits. Though the terminology is different, the ideas are complimentary.   Project Management Courses I would love to help you and your team level up your ability to lead and deliver. Join us for an upcoming project management masterclass! They are instructor-led, super engaging, and fine-tuned to help you and your team more confidently lead and deliver. Learn more at courses.i-leadonline.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Laughing Children Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license