The future of work is here, and the deskless workforce, the backbone of the global economy (a staggering 80%), can't be left behind. This People Pulse episode dives deep with HR expert Tracie Sponenberg to explore how technology and learning & development can revolutionize the work experience for your frontline personnel. Discover practical strategies to bridge the digital divide, empower continuous learning, and unlock the hidden potential within your organization. Learn how to bridge the skill gap, boost engagement, create engaging and accessible learning experiences, and equip your frontline staff with the tools they need to thrive. Join us and discover innovative approaches to maximizing the potential, and driving business success. 00:00 Intro 02:19 How can AI be used to empower and support deskless workers? 04:54 How can we customize success strategies to meet the needs of people from diverse backgrounds, locations, and cultures? 06:39 What KPIs can demonstrate the positive impact of diversity initiatives on a company's success? 08:16 Can you share an example where including deskless workers in innovation led to a breakthrough? 09:58 How can HR professionals foster a culture of psychological safety? 11:57 How can companies ensure recognition programs resonate with deskless workers? 13:55 For a deskless workforce, what skills are most desired for development, and what strategies are most effective in fostering a culture of continuous learning? 16:31 What would be the major three benefits of investing in upskilling or cross-training, for the deskless workers?  16:59 How can we overcome resistance to new deskless worker training programs? 18:37 How can we ensure upskilling is relevant, impactful, and demonstrably effective for deskless workers? 20:42 Being a part of Hacking HR Community Connect with Tracie: LinkedIn - https://www.linkedin.com/in/traciesponenberg/ X - https://x.com/traciespon Connect with Nena: LinkedIn - https://www.linkedin.com/in/nena-dimovska/ Connect with Semos Cloud: LinkedIn - linkedin.com/company/semos-group X - twitter.com/semoscloud YouTube - https://www.youtube.com/@semoscloud3645 Hacking HR community: https://hackinghrlab.io/community/