This episode of POW, the Psychology of Work podcast, features Chip Conley – New York Times bestselling author and the maverick iconic boutique hotelier who helped Airbnb’s founders turn their fast-growing tech start-up into a global hospitality brand. In an engaging discussion with ABP board member Nicky Thompson, Chip shares his love for psychology and offers practical insights into how an understanding of human psychology can help to drive business and entrepreneurial success. Topics covered in the discussion include: the role of the CEO as the “chief emotions officer”; the under-recognised contributions and potential of “mid-life” employees; the criticality of getting the business culture right; and current and possible future business impacts of the pandemic. Chip’s publications include Wisdom@Work: The Making of a Modern Elder – which is manifesto on ageism; and Peak: How great companies get their mojo from Maslow. The podcast was recorded shortly after Chip’s presentation to the 2020 Association for Business Psychology Conference.