Welcome to Power Time! In this episode, hosts Scott and Matt dive into the revolutionary transformation of contact centers with the help of AI, featuring insights from Jennifer Lowry, a leader at Microsoft's contact center. With a staggering 45,000 agents across 92 centers in 120 countries,...
Published 11/18/24
In this engaging episode of Power Time, hosts Scott and Matt dive into the rapidly evolving world of AI and technology. Starting with an unexpected cameo on TV, Matt shares a thrilling story that leads into a discussion on the future of AI. The hosts explore how voice technology, like Microsoft's...
Published 10/23/24