In this episode of "Pre-Accident Investigation Safety Moment," Todd Conklin shares a compelling story about a friend who learned a powerful lesson in leadership. This friend, known for her unpolished approach, often faced resistance and pushback from colleagues. Her boss advised her to remain calm and become instructive rather than defensive when met with opposition.Conklin emphasizes the importance of this advice, highlighting how it can transform challenging interactions and foster better understanding. He encourages listeners to adopt this mindset, reminding them that resistance often stems from a lack of understanding. By becoming instructive, we can navigate conflicts more effectively and build stronger relationships.Tune in to learn how to turn resistance into an opportunity for growth, and remember to be kind, take care of each other, and stay safe.