Welcome to an exciting episode of the Pre-Accident Podcast with Todd Conklin, where we dive into a thought-provoking conversation with the remarkable Eric Hollenagle. Known for his pioneering work on the Efficiency-Thoroughness Trade-Off (ETTO) principle and the Functional Resonance Analysis Method (FRAM), Eric shares insights into the evolving landscape of safety and resilience. In this episode, Todd and Eric explore the future of system performance, questioning traditional safety paradigms and advocating for a holistic understanding of organizational functioning. Eric emphasizes the importance of perceiving the unseen and understanding the complexities of industries like healthcare, drawing on his vast experience and research. Todd's engaging storytelling, including a personal anecdote about resilience in the face of a spilled Coke Zero, sets the stage for a compelling discussion. Eric's reflections on his journey, the impact of his work, and the need for a shift towards synthesis in safety thinking make this episode a must-listen for anyone interested in advancing reliable systems and organizational performance. Join us for an enlightening conversation that challenges conventional safety narratives and offers a fresh perspective on managing complexity and change. Don't miss this chance to learn from one of the leading voices in the field of safety and resilience!