Donald Hasson, Chief Product Officer of Dashlane, a leading provider of password management to consumers and businesses, joins host Rahul Abhyankar in this episode. With a long and successful career in cybersecurity, Donald is an expert in identity and credential management.  How to build user delight for heightened emotions that are associated with creating, forgetting and protecting passwords. How to think of user education as a feature of the product. How to think of competition, direct, indirect, substitutes and alternatives. How to avoid "the feature request black hole" of product development. What to learn from customer's roadmaps and how to know customers better than their mother's do! How to balance the "beautiful constraints" of product development - time, scope, resources and quality. How to know when a product organization needs Product Ops. Find the transcript at: https://www.productleadersjourney.com/s2e3-donald-hasson/ Where to find Donald Hasson: https://www.linkedin.com/in/donaldhasson/ Where to find Rahul Abhyankar: https://www.linkedin.com/in/rahulabhyankar