As care delivery becomes more complex and new disruptors join the scene, one thing has become clear: operational excellence is now table stakes in ensuring your organization’s financial sustainability and winning patients. In this episode, recorded live from Advisory Board’s 2024 Strategy Summit, guest host and Managing Director of Physician and Medical Group Research at Advisory Board, Sarah Roller, invites Dr. Mary Jo Cagle, CEO of Cone Health and Dr. Cynthia Horner, Chief Medical Officer of Amwell and President of Amwell Medical Group, to unpack what it takes to achieve operational excellence, why adaptive leadership is essential to success, and why true operational excellence does not have to be as daunting as it seems. Links: Cone Health | We're Right Here With You Hybrid Care at Scale | Amwell 8 lessons for facility planners from our recent strategy summit Pivots for a sustainable future Provider operations Pivots for a Sustainable Future Virtual Summit Join 165,000+ healthcare leaders and get the industry’s most important news in your inbox—every day. A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.