Customer experience is everything!  In today's episode of People Heroes Rising, William Tincup gains valuable insight as to the process that makes isolved Connect roadshows so top-tier.  To explain this phenomena, guest Mikela Arnette, Senior Director of Marketing at isolved, is pulling back the curtain. But what separates these roadshows from any other organizational HR event? Mikela explains that they focus on creating a fun and engaging experience for attendees, taking into account their feedback from previous years. Among other efforts, they have implemented elements like a swag room, interactive branding, and some genuine customer interaction. William mentions that every executive he asked about their favorite part of the event brought up the value of connecting and conversing with customers from all walks of life.  isolved is an outlier in the vendor space. Despite the stigma attached to the word, this organization thrives living outside the confines of expected company behaviors. Their positive and customer-centric approach creates an engaging and refreshing experience for anyone who partakes in their roadshows. If you haven't had a chance to check out one of their events, you might be missing out on some serious organizational change. Listen & Subscribe on your favorite platform Apple | Spotify | Google | Amazon Visit us at RecruitingDaily for all of your recruiting, sourcing, and HR content. Follow on Twitter @RecruitingDaily Attend one of our #HRTX Events