In this Greatest Hits episode of Risk Management, Brick by Brick, Jason speaks with Katherine Minami, VP of Operations and Innovation at NFP. Together, Jason and Katherine delve into the process of innovation and why she loves to build, dissect, and rebuild things. Katherine also shares how much technology has changed the insurance industry, why insurance is the key to understanding what makes a company tick, and why ‘change’ can be quite a scary word to some people!