Welcome to Episode One of the ROI Podcast, packed full of stories and insights from the world of retail to inspire and engage our listeners. In our premiere episode, hosts Jemma and David dive into the latest trends that are transforming the retail landscape. From community clubhouses for cyclists to immersive retail journeys at Gentle Monster in Seoul and Nike House of Innovation, Jemma and David explore how brands are connecting deeply with their shoppers through personalised, entertaining and multi-purpose experiences. Exploring the concept of convenience and its crucial role in customer loyalty, the pair share personal retail experiences from their travels, emphasising the importance of knowledgeable staff and welcoming environments. Learn about the growing trend of using livestreams for customer engagement, real-time product demonstrations, and cost-effective marketing strategies for retailers and brands. And discover effective loyalty programs and the power of incentives like personalised rewards, tailored recommendations, and community events in driving brand advocacy. Tune in to the ROI Podcast for your dose of insight and inspiration in the retail industry and make sure to subscribe and stay tuned for more episodes as we bring you the future of retail experiences.