“I think there is magic in SAFe, and it’s called Inspect and Adapt because it’s such an important moment for an [Agile Release] train at a company to inspect the product delivered.” In this episode, Adam talks to Gerben Kollaard, Release Train Engineer (RTE) at the Dutch Tax Authority. The two discuss Gerben’s experience switching from the commercial insurance industry to a government context where Inspect and Adapt (I&A) workshops were not being done regularly or effectively. Gerben highlights the challenges of defining and identifying customers at a government organization and how that impacts the Agile mindset and practices. He also shares some of his favorite facilitation techniques for problem-solving workshops, including the 50-percent solution mindset. Like what you hear? Connect with Gerben on LinkedIn where you’ll also find his I&A blog series. Explore SAFe courses here.