What should administrators do and what’s best for the patient and the hospital when a terrible mistake takes place? In this episode of "Safeguarding Healthcare”, Dr. David Rankin hosts Dr. Helen Parsons, the District Director Medical Services for the Nepean Blue Mountains Local Health District, as they delve into a nightmare scenario – a wrong-site surgery. Learn about the protocols, patient safety, ethics and legal consequences that emerge after a patient suffers from this terrible mistake, and explore necessary immediate actions, the formation of review teams, and the importance of a no-blame culture in preventing recurrences. See omnystudio.com/listener for privacy information.