You are troubled by what may be an increased incidence of a normally routine surgical side effect. Where do you even begin to start troubleshooting? In this episode of ‘Safeguarding Healthcare - the Essentials of Clinical Governance’, host Dr David Rankin guides Dr Paul Tridgell through this challenging scenario. Together they explore the complexities of medical administration and the challenges it faces in measuring hospital-acquired complications. They delve into coding processes, risk adjustments, quality improvement strategies, and key lessons for enhancing quality and safety. Disclaimer: The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised. See omnystudio.com/listener for privacy information.