In this month’s podcast Dr Sadiya Ayaz, a GP trainer and appraiser in SW London is joined by Diane Bayliss, Clinical Risk and Educator Manager at Medical Protection Society, to discuss managing complaints in primary care.   The interview covers how the pandemic has impacted on the nature of complaints, how to make remote consulting more effective and safe, factors that contribute to complaints and how doctors undergoing complaints can be supported.   https://www.medicalprotection.org/uk   https://www.gmc-uk.org