In this episode we will look a bit behind the scenes at the unsung heroes who keep SAP Learning platforms up and running and support our learners. David Chaviano talks to Daniela Kelemen, head of the Learning Systems Operations and Support team, being responsible for operating and supporting SAP Learning platforms and solutions. These are the SAP Training Shop, the SAP Learning Hub, SAP Certification, and the new SAP Learning platform (beta). Daniela gives detailed insights on how the support process works, and how the team keeps all these platforms and solutions running.