In this episode Tiffany Paulsen and Ayelet Biger-Levin dive into the delicate balance a fraud investigator needs to maintain in order to work with scam victims to untangle the emotional manipulation a cybercriminal/ scammer took them through. Tiffany explains her approach which is infused with both empathy and facts to help victims come back from a scam. This podcast is hosted by Ayelet Biger-Levin https://www.linkedin.com/in/ayelet-biger-levin/  who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space.   Also check out https://scamranger.ai if you had received a message that you suspect is a scam