Juan Hardoy leads an international team of investigators, analysts, and lawyers inside the Digital Crimes Unit who share a joint mission to protect customers and promote trust in Microsoft technologies. Hearing that might take your imagination to a place where Juan is deputized to fight crime in digital space, and you wouldn't be completely wrong. Still, unfortunately, he's not sitting at his desk with a sheriff's badge and a cowboy hat. It's not as simple as the days in the west, where you can challenge someone to a duel because of a simple "Pop Up" and claim victory with a glass of whiskey, moving on to the next town with problems. Because in every organization, there's at least one person that will click on anything. These issues will continue to grow and evolve in a world where international and national law enforcement are needed, along with a team of investigators creating what some would call the "secret sauce" for tackling cybercrime.     In this episode of Security Unlocked, hosts Natalia Godyla and Nic Fillingham are joined by Juan Hardoy, an assistant general counsel with the DCU, to discuss his partnership with governments, elected officials, and policymakers. Juan explains the proactive action against cybercriminals trying to hurt our customers, why people aren't going to use our technology or the internet if they don't trust it, and how they bring them to justice in the form of criminal referrals with civil actions.     In this episode you will learn:  How Juan earned the role of assistant general counsel  What new services and technology criminals are using   Why education is the best defense against cybercrime and tech scams    Some questions we ask:  Are there any tactics that Microsoft tried in the past that didn't successfully stop the tech support scammers?  What is the mission of the digital crimes unit and how do they partner with government and elected officials?   Why do tech support scammers seem to target consumers and individuals instead of enterprises and organizations?  Resources:    Visit Nic on LinkedIn  Visit  Natalia on LinkedIn  Visit Juan Hardoy on LinkedIn  Visit Microsoft Security Blog     Related:    Listen to: Security Unlocked: CISO Series with Bret Arsenault  Security Unlocked is produced by Microsoft and distributed as part of The CyberWire Network.