In this episode, Jeffrey discusses why you can outsource the work, not the accountability Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm...

In this episode, kengon finishes up his conversation with John McArthur on his "Big Pivot" from working in tech to driving innovation in music.

In this episode, Jeffrey discusses how we should be thinking in outcomes Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service...