Hotels’ Performance, Priceline’s New AI and Klook's Evolution
Listen now
Description
Episode Notes The global hotel industry has seen some markets thrive this year while some others have struggled, reports Senior Hospitality Editor Sean O’Neill.  A recent report by CBRE Hotels Research revealed U.S. revenue per available room would grow roughly 1% for the full year. That’s close to a 2 percentage point drop from its forecast in February. O’Neill notes that U.S. urban and airport hotels are set to overperform while those in resort locations will likely underperform relative to their post-pandemic boom.  However, hotels in the United Arab Emirates saw their revenue per available room jump 30% from 2019 levels during the first half of this year. And Saudi Arabian hotels registered a 44% increase during the same period.  Next, Priceline is the first travel company to say it’s incorporating the latest voice tech from OpenAI into its AI chatbot, writes Travel Technology Reporter Justin Dawes.  Users can interact with its AI chatbot Penny by speaking or typing to search for hotels — but not flights or rental cars yet. The first version of Penny Voice went live on Tuesday, and the company said it has plans to unveil updates in the near future.  Finally, online travel agency Klook celebrates its 10th anniversary this month. Senior Hospitality Editor Sean O’Neill examines how the company is looking to evolve. Klook — Asia-Pacific’s largest online seller of travel experiences — is expanding into domestic travel and social commerce, among other areas. President and co-founder Eric Gnock Fah said Klook has built up domestic travel offerings. Fah noted all of Klook’s sales pre-Covid were cross-border.  Klook is also leveraging social media for marketing and sales, with Fah attributing much of its recent growth in China to social media-driven sales. Popular chat and payment apps are increasingly letting influencers sell services.  For more travel stories and deep dives into the latest trends, head to skift.com.  Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ X: https://twitter.com/skift Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the travel industry.
More Episodes
Episode Notes Wyndham Hotels says it’s still seeing strong demand for leisure and business travel despite economic uncertainty, writes Senior Hospitality Editor Sean O’Neill. CEO Geoff Ballotti said on Thursday that the company believes it won’t see a decline in leisure travel demand during the...
Published 10/25/24
Episode Notes Anthropic, a generative AI startup, has unveiled new tech that indicates how an AI-powered travel agent would look, writes Travel Technology Reporter Justin Dawes. Anthropic recently released three demonstrations of the tech, one of which was for making travel plans. A more advanced...
Published 10/24/24
Published 10/24/24