Kayleigh Wiltshire, Global Learning and Development Manager at the Dorchester Collection came by on the show and discussed the importance of learning and development in hospitality, as the whole industry is facing massive staff shortage. Coming from a background of health science and nutrition we talked about her journey into hospitality and Dorchester in particular, and how the job’s demands, requirements and preferences have changed over the last years in the industry. Also on the menu are topics such as the impact of Covid-19 on human resources, the importance of mentoring, coaching and what difference a positive company culture can make. Enjoy the show!