In this episode of Socially Conscious AI, hosts Valencio Cardoso and Roman Bercot interview Amy Brown, the founder and CEO of Authenticx. Amy discusses how Authenticx leverages AI-driven conversational intelligence to help healthcare organizations understand and act on patient voices at scale. She shares the innovative approach of 'listening AI' in structuring unstructured data from customer interactions. Amy also touches on the ethical considerations, organizational advice for implementing AI, and how Authenticx is making a significant impact on healthcare outcomes and patient care. Tune in to learn how AI can connect and humanize healthcare systems. 00:00 From Social Work to AI Leadership w/ Amy Brown, founder and CEO of Authenticx 00:43 Meet Amy Brown: Visionary in Healthcare Technology 01:37 The Mission of Authenticx 04:45 Amy Brown's Journey to Founding Authenticx 08:17 Leveraging AI for Conversational Intelligence 11:44 The Eddy Effect: Identifying Customer Friction 16:20 Ethical Considerations in AI 21:33 Social and Business Determinants of Health 28:31 Real-Life Impact Stories 30:59 Advice for Implementing AI in Healthcare 35:06 Conclusion and How to Learn More —- To learn more about about Amy Brown and Authenticx, visit Authenticx’s website or follow Amy on LinkedIn. Find us on X, Instagram, and check out our website for more episodes at SociallyConsciousAI.com. If you enjoyed this episode, don’t forget to subscribe and leave a review! It helps others find the show.