Today's episode is all about Incident Management. We have two amazing guests, Nora Jones, founder and CEO of Jeli, and Dan McCall, the VP and GM of Incident Management at PagerDuty. There's of course a technical aspect to managing incidents that PagerDuty excels at, very well known for, and there's also a human side, like how do you learn from an incident so it doesn't happen again in the future, and this is where Jeli steps in. In the episode, Nora and Dan talk through the evolution of incident management, the hard problems in the space, and a future that leverages AI with a human in the loop component to scalably and proactively manage incidents and reduce outages. We also touch on the recent announcement that Jeli was acquired by PagerDuty.