In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust. Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨ In this episode you will learn: Understanding your audience is crucial for effective communication. Tailoring your approach can lead to better results. Mistakes are opportunities for growth and building trust. Advocating for others can help unlock their potential. Self-awareness is key to improving communication skills. Simplicity can often lead to better solutions. Personality assessments can enhance team dynamics. Leaders should help find the right roles for their team members. Developing tact can improve interpersonal relationships. About Aundrea Mitchell Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb. Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services. Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best. You can connect with Aundrea Mitchell in the following ways: LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/ Customer Contact Services website: https://www.yourccsteam.com/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.   See omnystudio.com/listener for privacy information.