A social media trend about what it means to be “demure and mindful” is playing out against the background of Society of Human Resource Management March 2024 findings that two-thirds of workers have experienced or witnessed incivility at the workplace within the last month of that spring study. The Modern School of Manners founder Asha Hornaday and WashU professor of organizational behavior Hillary Anger Elfenbein discuss why folks are ruder and how to manage poor manners and low emotional intelligence.