As a nonprofit leader, you navigate the complexities of managing time, resources, staff, and your board. Today’s guest, Huggy Rao, wants you to create friction within your organization that makes the right things easier and the wrong things harder. Huggy and Dolph dive into practical strategies for reducing 'bad friction' that wastes time and energy, while advocating for 'good friction' that fosters deliberation and educated decisions. This episode is a must-listen for nonprofit executives seeking actionable advice on enhancing organizational efficiency and culture. Huggy Rao is co-author of  the best-selling book “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder,” and other best-selling books. And as a distinguished professor at Stanford Business School, Huggy has also authored “Scaling Up for Excellence” and “Market Rebels.”  This episode answers the following questions: What is 'bad friction' and how can it be identified and removed? How does 'good friction' benefit an organization? What are the impacts of time poverty and addition bias on organizational efficiency? How can nonprofit leaders effectively manage both types of friction? What simple steps can be taken to make work easier? Links mentioned in this episode: Huggy’s Website Friction Project’s Co-Author Buy the book The Friction Project  Huggy’s LinkedIn Page  Looking for more? Check out these amazing episodes: Ep 180: Creating a Strong Back Office with Sean Hale [Apple Podcasts, Spotify, or our website with show notes] Ep 277: Make the Most of Your Time with Shanice Miller [Apple Podcasts, Spotify, or our website with show notes)