Service Automation: robots and the future of work
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Contributor(s): Professor Mary Lacity, Professor Leslie Willcocks | It’s predicted that five million jobs will be performed by robots in the next ten years. Contrary to the fears perpetuated by the media that robots will steal your job, Professor Willcocks and Professor Lacity discuss how robotic technologies can facilitate the rise, not the demise, of human productivity and innovation. In presenting a more realistic and balanced view, the fears that surround robotic processing automation are punctured by in-depth research and expel the myths around the benefits and downsides of present and future technologies. Mary Lacity is Curators Professor of Information Systems at the University of Missouri, St Louis. Leslie Willcocks is Professor of Technology Work and Globalisation at LSE. Edgar Whitley is an Associate Professor (Reader) of Information Systems in the Department of Management at LSE. The Department of Management (@LSEManagement) is a globally diverse academic community at the heart of the LSE, taking a unique interdisciplinary, academically in-depth approach to the study of management and organisations.
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